REAL CASE
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Replacing a 400-person support team with AI
From linear scaling costs to zero incremental cost per ticket. 2.8s average resolution, zero failure protocol.
APR 07, 2026
8 dk okuma
Wizutech Engineering
Context
A mid-market SaaS was scaling support linearly — every 10K new customers required 8 additional agents. We rebuilt the pipeline as an autonomous system.
What Changed
- Intent classification via deterministic tree
- Resolution engine with tool-calling
- Human handoff only on escalation signals
Numbers
90% ticket automation. 2.8s average resolution. Zero regressions in customer satisfaction score.
code
Wizutech Engineering
Wizutech Engineering
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