Frequently Asked
Answers before you ask
The questions teams ask before signing — process, response time, what we do, and what we deliberately do not.
What kind of systems do you actually build? expand_more
Production AI systems and high-performance e-commerce. In practice: autonomous support automation, logistics dispatch, decision-intelligence cores, and Magento Hyvä storefronts that load fast and stay fast. We do not do generic "digital transformation" decks.
What problems are you the right fit for? expand_more
You have a measurable operational pain — too many tickets, slow store, stuck logistics — and you want a system that handles it without growing headcount. If your goal is "an app that does X," we are probably not the cheapest option, but we will scope honestly.
How are you different from a typical agency? expand_more
No junior pyramid, no account manager layer, fixed-scope pricing where possible, and outcomes tied to a number you actually track. The engineer scoping the work is the engineer shipping it.
How fast do you respond to a production issue? expand_more
During business hours, median first-response is under 10 minutes for clients on a support plan. After-hours severity-1 incidents are paged to the on-call engineer, not a queue.
What does an engagement cost? expand_more
Discovery is a fixed-price one-pager (typically 1 week). Build engagements scale with scope: small system audits start under €5k, full autonomous-system builds run €15k–€50k+. We send a fixed quote before any commitment.
Do we own the code? expand_more
Always. Code is delivered to your repository under your license, with documentation, runbooks and the data dictionary. No vendor lock-in, no proprietary "platform" you cannot leave.
Which industries do you serve? expand_more
Strongest fit: e-commerce (especially Magento/Hyvä), B2B SaaS, logistics and operations-heavy SMEs. We have shipped systems in fintech and healthcare adjacencies under appropriate compliance scope.
How do we get started? expand_more
Send the quote form or a one-line email describing the problem. We reply within one business day with either a 30-minute discovery call or, if we are not a fit, a referral to someone who is.
Question we did not answer?
Reach out — we read every message and respond within one business day.