AI Support Infrastructure
AI customer support automation that resolves 80% of tier-1 and tier-2 tickets
We build AI customer support automation into the helpdesk you already run, instead of selling you another SaaS seat. The support agents handle tier-1 and tier-2 tickets end to end, reaching up to 80% autonomous resolution, and escalate the rest with full context. You own the system, the data and the code.
spec-sheet.wz
READYStarting
EUR 12,000
Scale
50M+ events/day
Capabilities
System Overview
Tier-1 ticket automation
We automate tier-1 and tier-2 tickets end to end, reaching up to 80% autonomous resolution with no human in the loop.
AI agents on your stack
Support agents run inside your existing helpdesk, CRM and order systems, so customers never meet a bolted-on chat tool.
Ticket deflection and routing
Every incoming message is classified, answered or routed within seconds, which cuts queue time and total ticket volume.
Grounded on your own data
Answers are grounded in your documentation, order data and past tickets, so the agent quotes your policy instead of inventing one.
Human handover rules
You define the confidence and risk thresholds at which a conversation moves to a human agent, with the full history attached.
Resolution rate reporting
Dashboards track resolution rate, deflection and cost per ticket, so you can prove what the automation actually saves.
Use Cases
Use Cases
Ecommerce teams answering order status, returns and delivery questions across email, chat and WhatsApp.
SaaS support desks that need tier-1 tickets handled at night and at weekends without adding headcount.
Companies leaving Zendesk or Intercom AI add-ons because per-resolution pricing grows faster than their margin.
Support teams whose ticket volume outgrew hiring, with backlog and first response time climbing every month.
Technical Specifications
Technical Specifications
Delivery window: 2 to 6 weeks
Up to 80% autonomous ticket resolution
99.99% uptime on managed infrastructure
Handles 50M+ events/day at peak load
Full source ownership, no per-seat SaaS licence
Ready to Deploy?
AI Support Infrastructure
No calls. No decks. Just engineering.